During and after your journey

During your journey

• What do I do when my flight has landed?
• What happens if my flight is early or delayed?
• What happens if my flight is cancelled?
• I have booked a return journey. Do I need to reconfirm my booking the day before?

Your Driver

• Where do I find my driver and how can I contact them?
• How will the driver know I am the right passenger?
• Can I tip my driver?
• What should I do if I cannot find my driver?

After your journey

• How can I leave feedback on my journey?
• Who should I contact if I have left personal belongings in the vehicle?
• What is your complaints procedure?