What happens if my flight is early or delayed?

Luisa -

If you've booked a Meet & Greet or a Desk Service, we'll track your flight and adjust your pick-up time automatically according to your actual arrival time.

Remember: make sure you provide the flight number when booking, if you've already booked then get in touch to tell us your flight number or details.

Once your flight has landed, your driver will wait for 45 minutes, giving you plenty of time to pass through security and claim your baggage. We'll send you your driver's phone number via text message and email when you land, so If it looks like it's going to take longer than 45 minutes to get to the Arrivals hall, you can let them know.

Remember: after the 45 minutes are up, your driver may leave if they have not been informed of a delay.

If you've booked an Economy Service, simply follow the instructions in your confirmation email once you've landed. If you need help, use the emergency contact number we'll send you via email and text message when you land.

Have more questions? Submit a request