Customer support provided in English

How can I cancel my booking?

Claire -

If you wish to cancel your booking, you can click on the "cancel my booking" link contained in your confirmation e-mail and follow the prompts to confirm the cancellation. 

Alternatively, you can retrieve your booking, by clicking on the 'My booking' button on the top right-hand side of the website. Simply enter your booking reference and email address and select 'Go' and your booking summary will be displayed. To proceed with your cancellation, select 'Cancel this booking' and then 'Submit'.

Shortly after cancelling your booking, you will receive an email confirming this.

Please note, we cannot accept cancellation requests sent by e-mail. If you require any assistance cancelling your booking, please contact us on 0044 161 850 3290 (Monday-Sunday 24 hours).

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