Customer support provided in English

What is your complaints procedure?

Claire -

We are dedicated to providing you with excellent service and ensuring you have a hassle-free experience so if your journey did not go to plan, we want to hear from you.

Please get in touch with us via our Contact Us page and provide as much detail as possible regarding your complaint. We will then get to work investigating the complaint with our service provider. We aim to resolve all complaints within 14 days of receiving them.

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