Customer support provided in English

What is your cancellation policy?

Claire -

If your plans change, you can cancel your trip free of charge inside the free cancellation period. The free cancellation period is dependant on the service you have booked. You will be notified of the relevant cancellation policy during the booking process and this will also be displayed in your confirmation e-mail for your convenience.

Cancellations outside of the free cancellation period (local time of your pick-up) will be non-refundable.

Please note, we cannot accept cancellation requests sent by e-mail. If you require any assistance cancelling your booking, please contact us on 0044 161 850 3290 (Monday-Sunday 24 hours). 

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