Customer support provided in English

What happens if my flight is early or delayed?

Claire -

If you have booked a Meet and Greet or a Desk Service, you can enjoy the convenience of someone waiting for you, regardless of early or late flight arrivals. Your flight arrival will be tracked according to the flight number you provided us with upon making your booking.

Once your flight has arrived, your included 45 minutes waiting time will commence. The driver is not obliged to continue waiting after the initial 45 minute waiting time is over and if they have not been informed of a further delay.

Need help? Once your flight has landed, we will send you an emergency contact number via email and text message.

If you have booked an Economy Service, simply follow the instructions on your confirmation e-mail upon arrival.

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